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What You Agree To When You Use kkbb

These terms set out the rules that apply when you open an account, deposit through bKash, Nagad or Rocket, and access the lobby. Access depends on your local law and eligible region — read this before you start.

Account eligibility rulesWallet and payment termsJurisdiction-dependent accessFair use policyAccount closure rights
kkbb What You Agree To When You Use kkbb
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. We aim to respond to written queries within one business day.

Live Chat Open the chat widget from any page in your account dashboard to reach us directly about a terms or account question.
Email Support Send a detailed query to our support address for written confirmation of any terms clarification or account decision.
Help Centre Our help centre covers common terms questions with step-by-step account guidance you can check before contacting us.
YOUR ACCOUNT RIGHTS

How We Handle Your Account and Data

Your account security and the accuracy of your personal details matter to us. Here is how we manage the key areas covered by these terms.

Account Security

We use encrypted connections for all account sessions. You are responsible for keeping your login credentials private and reporting any unauthorised access immediately.

Data Retention

We retain account records for as long as required by applicable regulations. You can request a summary of the data we hold by contacting support in writing.

Wallet Verification

To process withdrawals to bKash, Nagad or Rocket, we verify that the registered wallet number matches your account details before releasing funds.

Account Changes

To update your registered mobile number or wallet details, submit a request through live chat with valid identification. Changes take effect after our review.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

Account eligibility depends on your local law and the region you are accessing from. You must meet the age and legal requirements that apply in your jurisdiction before registering.

No. These terms allow one account per person. Duplicate accounts are a breach and may result in both accounts being suspended and any pending withdrawals being held for review.

Contact support via live chat or email to request closure. Any verified balance in your account wallet will be returned to your registered bKash, Nagad or Rocket number before closure is finalised.

Send a written request through our email support channel. We will confirm what data we hold and provide it in line with the retention rules set out in these terms.

We notify you through your registered account before material changes take effect. Continuing to use the lobby after that notice means you accept the updated terms.

The same terms apply across all regions, but access to specific features depends on local regulations where you are. We do not override applicable local law in any region.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.