Reference

Our Terms, Your Rights on kkbb

Access to kkbb and its services depends on your local law and eligible region — we set out the rules clearly so you know exactly where you stand.

Account EligibilityJurisdiction-Dependent AccessData & Privacy RightsWallet TermsContact Paths
kkbb Our Terms, Your Rights on kkbb
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

We hold only the data needed to run your account and process your wallet transactions through bKash, Nagad, and Rocket. You can request a copy of your data, ask us to correct it, or request deletion — subject to any retention obligations we carry under applicable law.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your bKash or Nagad PIN — those stay inside your payment app.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your account settings.

Data Retention

Transaction records are retained for the period required by applicable financial regulations. Account data is deleted on verified closure requests once retention periods expire.

Your Requests

Submit a data access, correction, or deletion request via email support. We confirm receipt and aim to respond within the timeframe set by applicable law in your region.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about your rights, a data request, or a dispute over your account wallet, our support team handles legal and account queries through the channels below. For formal data requests, email is the correct path — live chat is for account access and wallet issues.

Team online

Email Support

Send formal legal queries, data access requests, or account dispute details to our support email. We respond to legal matters within a reasonable timeframe.

Live Chat

Live chat handles account access issues, wallet verification questions, and general terms clarifications in real time during support hours.

Help Centre

Our help centre covers common legal questions — account closure, data deletion, wallet disputes — with step-by-step answers you can act on immediately.

Common Legal and Account Questions

These are the questions we get most often about eligibility, data, and account rights. If yours is not here, email support is the right path.

Access depends on your local law and eligible region. We do not confirm legality for individual users — check the rules that apply where you are before opening an account.

Send a data access request to our support email from the address linked to your account. We verify your identity and respond within the timeframe required by applicable law.

Funds in a verified wallet are returned via the same payment rail used to deposit — bKash, Nagad, or Rocket — subject to the withdrawal verification step described in our full terms.

Yes. Submit a deletion request via email support. We process it once any legally required retention period has passed and confirm when deletion is complete.

Contact live chat with your transaction reference and the date. For formal disputes, follow up by email so we have a written record to work from on your case.

We update terms when services or legal requirements change. The current version is always dated on this page; material changes are notified to your registered contact before they take effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.